Shipping, Returns & Terms

We accept:

• PayPal
• Visa and Mastercard credit/debit cards
• Direct deposit
• Email transfer
• Money orders
• Personal or business cheques

Paying by cheque? Please allow 5 days for the cheque to clear before your order ships.

Most orders ship by courier or truck within 2 business days of being placed. Once your order is on the move, we’ll send you the important details, including the courier name and tracking number, so you can keep an eye on its journey.

Delivery to most major Canadian cities usually takes 1–7 business days after dispatch. Remote areas may take a little longer.

Your furniture arrives in its original packaging, and some products require a little assembly before they’re ready for their new home.

Is shipping free?

For most Canadian addresses, yes!

We offer free shipping to most locations across Canada. Some remote and extended-service areas fall outside our standard free-shipping zone and may require an additional shipping charge. These areas include:

• Yukon
• Northwest Territories
• Nunavut
• Some postal codes in Zone 6

Our checkout shipping calculator will provide an estimate based on the information available, but shipping rates may need to be adjusted after your order is reviewed. If an additional charge applies, we’ll contact you before shipping your order.

What does “delivery to your door” mean?

Here’s the important part: front-door delivery doesn’t mean we’ll carry a 200 lb desk up three flights of stairs.

For packages under 40 lbs, your order will generally be delivered to your front door, or to the designated delivery area permitted by the property or carrier. This may include a designated drop-off location for condos, apartments, commercial buildings, or other properties where direct-to-door delivery isn’t possible.

Heavier items or multi-pack orders are generally shipped by trucks with tailgate delivery. The driver will bring the item to the back of the truck, but you’ll need to arrange getting it from there into your home or office.

Need a hand getting it inside? Inside delivery is available for an additional charge. Call or email us for a quote. If you know you’ll need inside delivery, let us know when placing your order so we can arrange it ahead of time.

Need it tomorrow?

If you need next-day or expedited delivery, give us a call. We’ll check what’s available and provide you with a quote.

Our free shipping policy includes shipping insurance on all of our products.

Abest Product Inc. Warranty Policy

Thank you for your interest and purchase from Abest Product Inc. (the “Company”).

This standard warranty applies to the physical goods, and only the physical goods (“products”), purchased from the Company through websites and retail channels associated with the Company.

1. Standard Limited Warranty

The Company warrants each product to be free from defects in materials and workmanship under normal residential use and conditions within a period of one (1) year from the original invoice date. If such defects occur, the Company will, at its option, repair or replace the product without charge (except for a fee for shipping, handling, packing, return postage, and insurance, which will be incurred by the customer). Repairs and replacements are subject to verification of the defect or malfunction, and proof of purchase is required by showing order ID, model number, and original date of sales receipt.

2. Warranty Limitations

a. General Limitations
This warranty does not cover:

• Normal wear and tear
• Any conditions resulting from other than ordinary residential wear
• Any conditions resulting from incorrect or inadequate maintenance or care
• Damage resulting from misuse, abuse, negligence, or accidents
• Damage incurred during assembly or maintenance
• Dissatisfaction due to buyer’s remorse

b. Specific Limitations
The above warranty clause does not warrant pet furniture products. Once out of the box and used, the Company does not accept returns or exchanges. In the event of a workmanship defect or missing parts, replacement parts will be sent within a period of 180 days from the purchase date. The Company does not take responsibility for the durability of cat scratching posts or the stability of cat tree condos upon usage, due to the variability of individual pet physiques and behaviours.

Criteria of workmanship defect:

• Cat condos: broken platform boards, dents or crushed pole, undrilled assembly holes.

SKUs subject to the limitation above:

CFA01, CFA01-BR, CFF2080, CFF2080-BR, CFF32, CFF32-BR, CFH31, CFH31-BR, CFH74, CFH74-BR, CS307, CSDM056, CSF2030, CSF2030-BR, CSF56, CSF56-BR, CSFC09, CSFC09-BR, CSSY-002, CSSY-002-NEW, CSSY-004, CSSY-013, CSSY-040, CSSY-040-M+S, CSSY-040-New, CSSY-115, CSSY-141, CSSY-145, CSSY-145-M+S, CSSY-145-New, CSSY-149, CSSY-166.

3. Claim Procedures

• Claims of defective merchandise must be made within one year from the invoice date.
• Any claim for defective merchandise returns must be packaged in original packaging.
• Pictures are required to claim defective merchandise.
• Depending on the marketplace or website, different RMA (Return Merchandising Authorization) policies may be required. Please refer to the guidelines for instructions on how to make a return accordingly.

Not quite the right fit? That’s okay.

Buying furniture online can be a bit of a leap of faith. Sometimes you open the box and realize, “Yep, this isn’t the one.”

We get it.

For furniture purchased directly from our website, you have 30 days from delivery to contact us if you’d like to return it.

To qualify for a return, the product must be:

• In its original, undamaged condition
• In its original packaging
• Authorized by us before being shipped back

How do I send it back?

For unwanted items, return shipping is the customer’s responsibility. You can arrange and pay for shipping back to us using your preferred carrier, or, if you’d like to save yourself the hassle, we can provide a return shipping label at a discounted rate.

If you choose to use our return label, the cost of the label will simply be deducted from your refund.

Either way, we’ll help you get the return on its way.

A 15% restocking fee of the original purchase price applies to products purchased from officechairscanada.com that are returned within the 30-day return policy.

If you’re returning a product because of a defect, the restocking fee does not apply.