Shipping, Returns and Terms of Condition

Payment Method

We accept the following methods of payment: Paypal, Debit/Credit Card (Visa, MasterCard), direct deposit, email transfer, money order, personal or business cheque.

All Cheque payments require 5 days to clear prior to shipment.

Shipping and Handling

Most products will be shipped by courier or truck within 3 business day from receipt of order. Delivery time to most capital cities is usually 2-7 business days, and it takes longer to some areas. Prior to dispatch the customer will be provided with details of delivery including name and telephone number of the courier, estimated delivery time, as well as a Consignment Note Number. All products are in original package and some need simple assembly before use.

Our free shipping policy covers the whole Canada only excluding the following area: Yukon, Northwest Territories, Nunavut, PEI, Newfoundland and Labrador, Nova Scotia and those remote area with 0 in the post code after the first letter. We do not ship to P.O. box either. Please contact our customer service for shipping charges to the above mentioned areas. However, we will do every effort to get the best shipping rate possible for our customers.

All deliveries under 40lbs will be delivered to your front door. Heavier or bulky items will be shipped tailgate delivery: the driver will bring the product to the back of the truck, and you will have to move the item into your your home or office. Inside delivery is available. Please call 1 866 351 7999 for a quote. Please inform us when you place order if inside delivery will be needed, and extra charges are required for such services.

When customer wants to return the products while there is no product defects or damage, then customer has to ship the product back in the original package on their own, and we will issue refund after we receive the return in good condition.

If you require expedited next-day delivery, please contact us for a quote.

Prior to shipment the customer will be provided with details of the shipment including name and telephone number of the courier, estimated delivery time.

Insurance

Our Free Shipping Policy, includes Shipping Insurance on all of our Products.

Warranty

Abest Product Inc. Warranty Policy

Thank you for your interest and purchase from Abest Product Inc. (the ‘Company’)

This standard warranty applies to the physical goods, and only the physical goods (‘products’) purchased from the Company, through websites and retail channels associated with the Company.

1. STANDARD LIMITED WARRANTY

The Company warrants each product to be free from defects in materials and workmanship under normal residential use and conditions within a period of one (1) year from the original invoice date. If such defects occur, the Company will, at its option, repair or replace the product without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Repairs and replacements are subject to verification of the defect or malfunction, and proof of purchase is required by showing order ID, model number and original date of sales receipt.

2. WARRANTY LIMITATIONS

This warranty does not cover for:
• Normal wear and tear
• Any conditions resulting from other than ordinary residential wear
• Any conditions resulting from incorrect or inadequate maintenance or care
• Damage resulting from misuse, abuse, negligence, accidents
• Damage incurred during assembly or maintenance
• Dissatisfaction due to buyer’s remorse

3. CLAIM PROCEDURES

• Claims of defective merchandise must be made within one year from the invoice date.
• Any claim for defective merchandise returns must be packaged in original packaging.
• Pictures are required to claim defective merchandise.
• Depending on Marketplace or website, different policies of RMA (Return Merchandising
Authorization) may be required. Please refer to guidelines on instructions to make a return accordingly

Return Policy

We provide an unconditional return policy on all our furniture purchased from our website sight unseen. After receiving the furniture, if for any reason whatsoever you are not satisfied, please contact us for authorization to return it in its original, undamaged condition and packaging within 30 days for a refund (please be aware that you will be responsible for the shipping costs back to our location)

Unwanted items can be returned to the following address:

8600 Keele St, Unit 50/51

Concord, ON L4K2N2

Once we receive the returned products we will issue your refund within 2 business days.

A 10% restocking fee of the original purchase price applies to products purchased from officechairscanada.com and that are returned within the 30-day return policy.

Note: Restocking fees are not applied when a product is returned due to a defect.