Shipping and Returns

Shipping, Returns and Terms of Condition

Payment Method

We accept the following methods of payment: Paypal, Credit Card (Visa, MasterCard), Bankcard, direct deposit into our bank account, money order, personal or business cheque.

All Cheque payments require 5 days to clear prior to shipment.

Shipping and Handling

Most products will be shipped by courier or truck within 1-2 business days from receipt of payment. Delivery time to capital cities is usually between 2-5 business days. 

Prior to dispatch the customer will be provided with details of the shipment including name and telephone number of the courier, estimated delivery time. All products are in original package and some may need simple assembly before use.

Our free shipping policy covers Canada only excluding the following areas: Yukon, Northwest Territories, Nunavut, PEI, Newfoundland and Labrador, and those remote area with 0 in the post code after the first letter.

Please contact our customer service for shipping charges to the above mentioned areas if you are unclear. 

However, we will do every effort to get the best shipping rate possible for our customers.

Insurance

All shipping costs are inclusive of insurance.

Warranty

All furniture has a 12 month warranty, unless otherwise stated. 

Return Policy

We provide an unconditional return policy on all our furniture purchased from our website sight unseen. After receiving the furniture, if for any reason whatsoever you are not satisfied, please contact us for authorization to return it in its original, undamaged condition and packaging within 30 days for a refund (please be aware that you will be responsible for the shipping costs back to our location)

Unwanted items can be returned to the following address:

Office Chairs Canada

401 Magnetic Drive, Unit 20,

Toronto, ON M3J 3H9

Once we receive the returned products we will issue your refund within 2 business days.